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Usual, Customary or Reasonable (UCR)

An industry term for the typical rates charged for services in a specific region. For example, if a surgeon in Virginia were to charge twice as much for a surgery as the average cost of that procedure in the area, those charges would not be considered usual, customary or reasonable.

Joint Commission on Accreditation of Health Care Organizations (JCAHO)

Aims to improve the care provided by health care organizations and evaluates the compliance of an organization with the set standards.